Episode 30: Taking Risks to Find New Opportunities with Margaritaville

Date Published: November 19, 2020

Welcome back to the Unconstrained Conversations podcast. In this episode, IDeaS’ chief evangelist Klaus Kohlmayr speaks with Claudia Infante, VP of revenue strategy at Margaritaville. Claudia shares how her resort-and-leisure focused organization is coping with travel-related uncertainty and the new opportunities that have presented themselves.

Claudia also introduces Women in Travel Thrive, a new initiative she co-launched with industry colleagues to help reduce the impact of COVID-19 on women’s career progressions. Claudia invites anyone interested in participating to check out the website and reach out to her on LinkedIn: https://www.linkedin.com/in/claudiainfante/.

Other topics discussed in this episode include:

• Tactics for boosting customer ratings and the importance of increasing net promoter score
• Changing consumer priorities, market segments and seasonality
• The importance of taking risks in order to find new opportunities
• Advice for revenue managers starting out in their careers or those needing to pivot

Thanks for listening! Please subscribe to our podcast on your favorite podcast network and share with colleagues in the travel and hospitality space who may find this episode useful.