Episode 34: Top 5 Most Popular Podcast Episodes for Your 2021 Strategic Reset

Hyatts’ former head of revenue & distribution strategy Sharad Kapur has helped hotels and resorts develop and grow their revenue management and distribution capabilities around the world. In this episode Sharad shares his views on how the COVID-19 crisis is leading to a fundamental shift in how the industry will generate and optimize revenues, which in turn will lead to the rise of the commercial strategist, an analytically minded leader whose responsibility is to integrate and optimize all revenue streams and maximize total revenue and profitability.

Episode 23: The Future of Corporate Travel & Customer Relationships

Lennert De Jong, chief commercial officer at citizenM, talks the launch of citizenM’s new subscription models as well as the changing purpose of corporate travel, the value of moving away from transactional relationships to customer relationships, and revenue management needing to shift focus to customer lifetime value for long-term impact.

Episode 22: Becoming an Insights & Profit Hunter

David Warman, former SVP experience & enablement marketing at Four Seasons Hotels & Resorts shares significant insights on the changing roles of revenue leaders. He believes revenue managers have a unique set of skills necessary to optimize the performance of their business in these uncertain times.

Episode 25: Getting Dirty with Data – A Chat with Isaac Collazo—a True Data Guy

Isaac Collazo, former VP of competitive intelligence at IHG, unpacks what makes a great data story and how to get dirty with data.

Episode 31: Proactive Tactics & Survival Strategies for 2021

Stephen Hambleton, senior manager of product management at IDeaS and a critical member of IDeaS’ COVID response team, shares some of the key guidance we’ve provided our hotel clients worldwide. Klaus and Stephen also discuss short-term tactics and long-term strategies hotel revenue managers should undertake now to be ready for a potential upswing in demand next year.