Episode 3: Today is Day Zero

Date Published: April 30, 2020

Hotels must apply a “Day Zero” mindset to their recovery strategy.

Welcome back to the Unconstrained Conversations podcast. In this episode, IDeaS’ chief evangelist Klaus Kohlmayr speaks with Sloan Dean, CEO and president of Remington Hotels, about how hotels must apply a “Day Zero” mindset to their recovery strategy. “America loves a comeback story, but few are in love with the process and perseverance required for it to become reality,” says Dean. “What the world looked like yesterday does not matter. If your question is ‘When do we get back to February 2020?’ then you are not armed for success in these times. Day zero until that becomes day one. Today is day zero, so start moving forward!”

Remington Hotels is currently rated as the top hotel management company on Glassdoor. With 90% of their associate workforce currently furloughed, taking care of employees in these trying times is a priority. Other topics discussed in this episode include:

• Taking care of your employees in times of crisis
• The importance of clear and constant communication
• How crisis shapes leadership
• Advice for aspiring leaders on navigating these times
• Book referenced in the Podcast: Atomic Habits, An Easy & Proven Way to Build Good Habits & Break Bad Ones by James Clear

Thanks for listening! Please subscribe to our podcast on your favorite podcast network and share with colleagues in the travel and hospitality space who may find this episode useful.