Episode 29: Being Customer Obsessed with Phocuswright Founder Philip Wolf

Date Published: November 12, 2020

Welcome back to the Unconstrained Conversations podcast. In this episode, IDeaS’ chief evangelist Klaus Kohlmayr speaks with Philip Wolf, founder of Phocuswright. As the founder of a travel industry research company and serial board member for start-ups around the world, Philip has a truly unique perspective on what types of businesses will succeed in the future. Listen to this episode to learn about:

• The current state of travel
• The high value of having a “millennial strategy”
• Why being customer focused is not enough—you need to be customer obsessed
• The importance of quality, rapid decision-making

Here is the link to the referenced article: https://www.takemobi.com/article-collected-but-neglected

Thanks for listening! Please subscribe to our podcast on your favorite podcast network and share with colleagues in the travel and hospitality space who may find this episode useful.